Cancelling Appointments
Please remember to cancel your appointment if you are unable to attend, 24 hours' notice is appreciated. If you do not cancel your appointment and do not attend, you will be charged a fee. This is generally 50% of your consultation cost and children are also charged.
During the winter months we are very busy. Every appointment slot is booked, and on some days, we have a waiting list. Hence, why we ask you to cancel so we can offer your appointment to someone else.
Fee Increase as of Monday 17th June 2024
After careful consideration and assessment, we have decided to increase some of our fees. A detailed list can be found on our website, under the appointment tab.
This decision was not made lightly, as we are aware that having to pay more will be tough for many of you. The reason behind the increase is we have not been able to keep up with the rising costs (employee wages, medical supplies etc).
We understand that any change in pricing may raise questions or concerns and we are here to address them. If you have any queries or require further clarification, please do not hesitate to reach out to our staff at admin@cambridgefamilyhealth.co.nz. They will be happy to assist you.
We value the trust and loyalty you place in us, and we are committed to delivering excellent care to you and your family in the future. Thank you for your understanding and support.
New Patients
All new patients require a longer appointment for their first visit, children excluded. We feel this will give you the best possible care and will give the GP time to work through your notes and care plan. This will be billed at a higher rate.
It is preferred that we have your medical records from your previous Doctor for your first appointment. We will request them when your enrolment is processed, please allow 2 to 10 working days for them to be received. If you need to be seen before your notes are received, please phone 078274234 and talk to our receptionist.
*Continuity of Care is seeing the same health provider over time. This results in: increased patient satisfaction, improvements in quality of care, and an increase in positive health outcomes
After Hours Urgent Care Clinic
We offer an after hours urgent care service between the hours of 5.00pm and 8.00pm Monday to Friday. This will be available to our enrolled patients, casual patients and visitors. This service starts at 5.00pm, if you arrive earlier, you will be asked to come back, unless it is a medical emergency.
This is a walk in service for urgent medical care, no appointment is needed. We have the capacity to see a maximum of 12 patients during this time. If capacity is reached before 8pm we will put a message on our Facebook page.
Please be aware you may not be seen in order of arrival. You will be seen in order of priority.
After hours fees will apply - see price list.
Our books are open
As of Monday 19th February 2024, you are able to register with our clinic. We have recruited a new GP and have another Dr starting in April. Click on the enrol now button above and fill in our enrolment form and return to us via email (admin@cambridgefamilyhealth.co.nz) or drop them in to one of our lovely receptionists. Paper forms can also be collected from reception. Please note along with the enrolment form we need a copy of your passport or birth certificate.
Urgent Booked Medical appointments available
At Cambridge Family Health, we offer urgent booked on-the-day medical appointments for patients needing urgent medical review for acute illnesses and minor accidents. This service is available Monday to Friday from 9am to 4pm to our enrolled patients and on some days casuals. Please note we require patients to phone ahead, you will then be triaged by a Nurse and given advice, or an appointment will be made. These appointments are not to be used for routine medical reviews, repeat prescriptions, ACC and WINZ certificate renewals. A nurse triage fee may be applied.
Respiratory patients and mask wearing
Wearing a mask in our practice is now voluntary for all patients who are not presenting to us with symptoms of a cough, cold, fever or concerns about COVID-19 infection. If you book an appointment with us for review of a respiratory illness, you may be required to wait in the car until your appointment and we would encourage you to undertake a RAT test before you come to us. If you suspect you might have COVID and you have not tested at home, then we will ask that you arrive 15 minutes before your appointment time, let us know when you are in the carpark, a RAT test will be given to you and you will be asked to remain in the carpark until called for your appointment.
Testing for and managing Covid at home
The Immunisation Advisory Centre (IMAC)
The Immunisation Advisory Centre’s (IMAC) website provides up-to-date information and resources, covering many Covid-related queries and questions such as vaccine safety and timing. Visit their website (https://www.immune.org.nz ) for more information, or call them on 0800 IMMUNE (0800 466 863) for COVID-19 clinical advice.
Why Enrol with Us?
Cambridge Family Health is a team of doctors, nurses and administration staff who are committed to providing excellent health care in a relaxed and family friendly environment.
We promise our patients three things:
1) Availability.
We strive to keep our doctor-to-patient ratio as low as possible, which means you do not have to wait long to see your regular doctor. This also enables us to provide good continuity and quality of care.
2) Urgent medical care
We provide a daily urgent care service utilising our excellent nurses to triage patients, so you can be seen by a doctor on the day if required. Note that patients need to phone us first. This service is offered between 9.00am and 4.00pm Monday to Friday.
3) Prioritising wellness.
Our strong commitment to preventative health means that we are focussed on using our skills and knowledge to help you to optimise your health and ongoing wellbeing.
See below for more information on how to enrol as a patient with Cambridge Family Health.
Cambridge Family Health is a Cornerstone accredited GP practice
As a Cornerstone accredited GP practice, we have passed a rigorous assessment process by the Royal New Zealand College of General Practitioners.
This means that our medical practice delivers quality patient care that has been independently assessed as meeting the gold standards for patient care.
We are accepting new patient enrolments.
We establish lasting relationships with our patients, which helps us to provide you with excellent quality and continuity of care.
Enrolment is simple: either collect a pre-printed form from us in person or press on the enrol now button.
Once complete, either drop your form off to us at 1913 Cambridge Rd, or email it as an attachment to admin@cambridgefamilyhealth.co.nz.
Please don't forget to include your photo ID, proof of eligibility to enrol (NZ passport or NZ birth certificate or valid visa) and proof of address. We'll take care of the rest!
All new patients over the age of 17 need a double appointment for the first visit. This is charged at a higher fee. This allows the Doctor time to work through your medical records.
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